Thursday, November 30, 2017

Apple Root Follies

Nothing has ruined my day more than High Sierra, but I’m having problems figuring out how testing did not discover this serious flaw before it was deployed to the mass of people using MACs.  I was able to see that something was wrong when I started the new OS and another user showed up on the login screen.  I don’t allow guest users, so that got my attention.  It was not something a tester would not notice.  When I couldn’t get Apple to fix it, I took the computer in and had it overwritten and Sierra reinstalled.  That worked, but one little thing happened as a result - the new file system of High Sierra changed the file structure and I could no longer get access to them with Sierra.  It corrupted my backup drive.  I expect better from Apple.  We all spend more for Apple products than those of other companies because they provide good security and testing before we get a new OS.  Take away that and you don’t have a material difference between the competition and Apple, except for the best service techs anywhere.  It is unfortunate that they have to explain this to users.

Apple has done more to damage its business reputation in one day than in any other day I can think of.  Users are not going to forgive them quickly.

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